Frequently Asked Questions

Verified Trade is a South African verification platform that helps buyers and sellers trade with more confidence in online marketplace environments. We verify individuals and businesses so users can check whether the person they are dealing with is connected to a real verified profile.

No. Verified Trade is not a marketplace where people list products for sale. We are a verification and trust platform. Our role is to help buyers and sellers confirm identity or business legitimacy before they trade.

No. Verified Trade helps reduce risk, but it does not guarantee that a transaction will be successful or safe. We verify identities and businesses, but users must still inspect goods, confirm payments, meet safely, and use caution.

No. Verified Trade does not currently handle payments, deliveries, refunds between users, or disputes between buyers and sellers. Buyers and sellers remain responsible for arranging payment, collection, delivery, and the final transaction.

A Verified Buyer profile helps sellers know that you are a real person. This can make sellers more comfortable dealing with you, especially for higher-value items where both sides may be cautious.

Yes. Buyers can use the seller's Verified Trade member number or public verification status to check whether the seller is linked to a valid Verified Trade profile.

A Verified Seller badge helps show buyers that you are real and have gone through a verification process. This can help you stand out from fake sellers, scammers, and suspicious listings.

Yes. Once approved, you may display your badge and member number on listings, social media, marketing material, or seller profiles. However, you may not alter, edit, copy, or redesign your badge.

You may be asked for your ID, passport, proof of address, business registration documents, contact details, or other supporting documents needed for verification.

Verification time may depend on the documents submitted, the quality of the information, and whether additional checks are needed. A simple individual verification should usually be quicker than a business verification.

Verified Trade can help reduce risks linked to fake profiles, false identities, stolen badge claims, fake seller accounts, and dishonest sellers pretending to be legitimate.

You should report the matter to the relevant authorities, keep records of chats and payments, notify your bank if payment was made, and report the member or badge misuse to Verified Trade if applicable.